Shipping policy

Order processing
Orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays) after payment is confirmed. You will receive an email confirmation when your order is placed and another when it ships.

Shipping rates
Shipping costs are calculated at checkout based on your delivery address and are shown before you pay.

Delivery times
Once shipped, most orders arrive within 7 to 20 business days, depending on your location. Delivery times are estimates and may be longer during holidays, peak seasons or because of customs and carrier delays.

Order tracking
When your order ships, we will email you a tracking number so you can follow your delivery.

Customs, duties and taxes
International orders may be subject to import duties, taxes or customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in our prices or shipping costs.

Wrong address or failed delivery
Please make sure your shipping address is correct. We are not responsible for orders delivered to an incorrect address provided at checkout. If a package is returned to us because of an incorrect address or a failed delivery, we will contact you to arrange reshipping, which may require an extra shipping charge.

Lost or damaged packages
If your tracking shows no movement for an extended period, or your order arrives damaged, contact us at nexrallcofficial@gmail.com and we will help resolve it.